FAQ

How do I update my information for your mailing list?
If you are a Rewards member, go to the Rewards section of our website and select Manage Your Account - you can update your contact information. If you are not already a Rewards member, join! It's free, it's easy and it's your ticket to savings. Go to the Rewards section and select Join Balducci's Rewards.

Can I order gift cards online?
Yes! Under Shop Balducci's, click Gift Cards.

How do I find out if you carry a certain product or brand?
We often feature products on our website under the Food section. If you need more information, you can visit the Contact Us section of the site and submit your question.

Do you have nutrition information on the products you carry?
Yes. Products are printed with nutritional information. You can call one of our stores to get the information you are looking for. Our store locations can be found on our website in the Locations section of our website.

How do I join your mailing list?
Become a Rewards member! It's free, it's easy and it's your ticket to savings. Go to the Rewards section and select Join Balducci's Rewards.

How do I suggest a new store location?
Visit the Contact Us section of the site and submit your request.

How can I get a recipe for a specific ingredient I'm interested in?
Visit the Recipes section of our website - we feature new recipes monthly. We are also in the process of building a recipe file for visitors to search for great recipes. Keep visiting www.balduccis.com for updates.

Do you have a catalog?
We currently do not publish a direct mail catalog, but you can sign up to receive direct mail and email through our Rewards program. To join, go to the Rewards section and select Join Balducci's Rewards.

We also sell a variety of Balducci's products through our website. Browse through our selection of fine foods in the Shop Balducci's section of our website.

How do I suggest new products for your stores?
Visit the Contact Us section of the site and submit your request.

I forgot my coupon at home; do you supply coupons at the store?
Because our discounts are so valuable, we have to put checks and balances in place for how we honor coupons. We make every effort to distribute our coupons to our best customers and we ask that you provide them at time of purchase. We want to avoid any risk of fraud or abuse, which could negatively impact our ability to offer coupons in the future.

Do you ship outside the U.S.?
We currently only ship to addresses within the U.S.

How can I request a food donation from Balducci's?
Thank you for consideration. We have allocated our funds and resources for the rest of this year. For that reason, we are unable to make any donations at this time. We wish you the best of luck with your fund-raising efforts and please check back with us next year.

What is your refund policy for items purchased online?
For non-caviar related items, we offer a full refund on, or the replacement of, any product that arrives damaged or that does not meet your full satisfaction. Please call our gift center immediately at 1-800-346-8763 regarding any returns or credits. For caviar-related items, please review our specific return policy.

If I order my product UPS Ground, how long will it take to arrive?
Approximately 3 to 5 business days. Please note that UPS shipping is weekday shipping - if you want your product to arrive on Saturday, you must select Saturday delivery. If you order product on a Friday, but select 2-day, the product will not arrive until Tuesday.

Why do you charge shipping on gift cards?
Our gift cards are activated prior to being mailed, which is the equivalent of cash. Therefore, we ship them via UPS to ensure we can track them during the shipping process. The shipping charge on gift cards is $4.95.

I am a Rewards customer, but my primary shopping locations have closed. What can I do with my Rewards certificates?
Balducci's coupons, Rewards Certificates and Gift Cards will continue to be valid, and can be used at any Balducci's store. If you have outstanding Rewards Certificates or Gift Cards to redeem, you can shop one of our other store locations, or call our customer service department to order from our selection of Balducci's private label products and gift baskets. The toll-free number is 1-800-346-8763.